Online car insurance – companies need to up their game
Online car insurance companies need to improve standards of customer service to keep up with online car insurer Hoot.
A survey published today by Transversal software services has indicated that there is room for improvement if the online insurance industry is to maintain high levels of customer services.
The study investigated the speed and quality of responses to customer queries, and found that two thirds of the most popular websites were unable to answer some of the most common queries. As far as response speed is concerned the average time taken to respond to email queries was 33 hours.
Commenting on the findings, chief executive of Transversal, Davin Yap, said: "Organisations need to use the same standards of common sense principles applied to other channels such as in branches or over the phone.
"Online customers want fast access to the right information without the need for complicated, time consuming searches that don't provide the right answers."
Hoot Car Insurance Services has developed its website with young drivers in mind. Our aim is for customers to get a quote online within minutes without complication.
Although many online insurance companies need to improve their customer services, Hoot continues to offer some of the best deals available backed by a fast and efficient service. This service does not stop once you’ve bought insurance from Hoot, all policies include legal expenses insurance at no extra cost to provide cover should you be involved in a car accident.
Source – Prudentminds.com – March 2005
Hoot Car Insurance Services uses the latest data exchange technology to make getting an online car insurance quote fast and simple. As well as saving you money, we can save you time and hassle.
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