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05/04/2007

Frizzell beats online car insurance giants in satisfaction poll

Online car insurance provider Esure has been pipped to the post in a recent customer satisfaction survey by little-known rival Frizzell.

The Bournemouth-based car insurance firm beat off competition from a host of established motor insurance brands - including its own parent company Liverpool Victoria - to claim first place in the poll, carried out by benchmarking company Consumer Intelligence (CI).

When quizzed as to why Frizzell had performed better than sixth-place Liverpool Victoria, a CI spokesperson regretted he couldn't offer a definite answer. "The difference is probably due to customers' perception," he said.

"Consumers may have a higher expectation of Liverpool Victoria than they do of Frizzell, which means that the Liverpool Victoria brand has to work harder to delight customers."

"It's good to see subsidiary firms giving the established brands a run for their money," said Mike Page, spokesperson for the online car insurance experts at Hoot.

 

 

 

 

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*A replacement car can usually be arranged under any of the following conditions:

1.Non fault accident – where we have the name, car registration number and insurance details of the person who caused the accident, we will supply a replacement car on a credit hire basis. This means the charges for this service will be passed onto the insurance company of the person who was responsible for the accident. This service may not be available where we are unable to get an admission of liability from their insurance company, or wherethe driver is unknown or uninsured.

2.If you have comprehensive insurance, a replacement car may be available under the terms of your insurance policy. Please check your policy details for more information.

3.The repairing garage may be able to provide a replacement car. This is subject to availability.


 

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